Nitin

Experienced customer service representative - Tech Mahindra business services
Mumbai
Active: 29 Dec, 2018
  • Expericen : 5 - 7 Years
  • India

Work Experience

Experienced customer service representative Tech Mahindra business services

( May 2017 to present )
Functioning as a core team member of Collections department ensuring customer satisfaction and resolutions meeting or Exceeding the KPI Given by the company • Interact with corporate customers regarding their transaction and providing them regular feedback and status for Their VHA accounts • Ensuring client servicing is appropriate and limit utilization levels are maintained at a high level. • Regularly meeting client for maximum utilization of limit and addressing customer issues efficiently. • Emphasized on promoting products and plans updated keeping in mind the benefits of customers

Lead generation agent Datamatics financial services

September 2014 to March 2017
Worked for B2B Outbound Sales where my major duties were to generate Leads by Calling theBusinessProfessionalsindifferentfieldslikeIT,HR,Finance,Sales,Marketingbyselling them complementary tailor made whitepapers relevant to their field of business .

Education

BE/B.Tech- ( Passed In 2010)

Electronics and communication engineering

Language Known

India

Awards

First contact resolution( certified in 2017 )
Got the maximum number of FCRs done for the customers during on job training phase in Tech Mahindra

Certificate

Ignite ( awarded in 2016)
6 weeks 🚆 covering all the essential aspects of the corporate world like Client management, Operations management, Presentation skills, Email Ettiquettes.
Key Skills:
  • Customer service
  • Listening skills
  • Issue resolution
  • Customer satisfaction
  • Excel
  • Word
  • Team player
  • CRM

Additional Information